Effective Date: February 10, 2026

This Privacy Notice explains what personal information we collect, how we use it,
when we may disclose it, how we protect and retain it, and the privacy choices and
rights you may have under applicable law.

1. Scope

This Privacy Notice applies to personal information collected by COOL POWER LLC
(“Cool Power,” “we,” “us,” or “our”) in connection with home services we provide and
our website and related online services where this Privacy Notice is posted
(collectively, the “Services”), regardless of how you access the Services.

This Privacy Notice does not apply to third-party websites, applications, or services
that we do not control, even if linked from our Services.

2. Company Contact (Data Controller)

COOL POWER LLC

75 Air Park Drive
Ronkonkoma, NY 11779

Phone: 631-360-2665

Email: [email protected]

Website: www.coolpowerac.com

3. Consent and Choices

By using our Services, submitting information through our website, or communicating
with us, you consent to our collection, use, disclosure, and retention of personal
information as described in this Privacy Notice.

If you do not agree, please do not use the Services or submit personal information.

4. Personal Information We Collect

A. Information You Provide

We may collect information you provide directly, including contact information
(name, email, phone, address), service appointment details, equipment and service
history, photos you choose to share, payment and billing information (typically
handled by a payment processor), and communications with us.

B. Information Collected Automatically

When you visit our website or use our online Services, we may collect device and
browser information, IP address, approximate location derived from IP, pages viewed,
referring and exit pages, timestamps, and similar usage data.

C. Cookies and Similar Technologies

We and service providers acting on our behalf may use cookies, pixels, and similar
technologies to operate and improve the Services, remember preferences, understand
usage patterns, and measure marketing effectiveness.

You can control cookies via browser settings, but disabling cookies may limit site
functionality.

5. How We Use Personal Information

  • Provide services and customer support (scheduling, dispatching, performing service, responding to requests).
  • Process payments and prevent fraud (billing, collections, confirmations, security monitoring).
  • Improve operations and our Services (quality control, analytics, troubleshooting, training).
  • Communicate with you (appointment reminders, service updates, invoices, notices).
  • Marketing, where permitted, such as seasonal reminders and promotions consistent with your preferences and applicable law.
  • Legal and compliance purposes (enforce agreements, comply with law, protect rights and safety).

6. How We Disclose Personal Information

  • Service providers: Vendors who help us operate, including payment
    processing, IT and hosting, analytics, communications tools, and professional advisors.
  • Legal and safety: To comply with law, respond to lawful requests,
    investigate fraud or security incidents, or protect rights and safety.
  • Business transfers: In connection with a merger, acquisition,
    reorganization, or sale of assets, subject to appropriate protections.

No sale of personal information: Cool Power does not sell your personal
information and does not share or sell phone numbers for third-party marketing purposes.

7. New York Disclosures (SHIELD Act and Data Breach Notice)

A. Reasonable Safeguards

We maintain a security program designed to include administrative, technical, and
physical safeguards appropriate to our size and the nature of the information we
handle.

B. Breach Notification

If a breach of the security of our system affects certain private information of
New York residents, we will provide notice as required by New York General Business
Law Section 899-aa.

Notices will generally be made without unreasonable delay and typically within
thirty days of discovery, subject to legitimate law-enforcement needs.

8. Communication Preferences

  • Marketing emails: You may opt out using an unsubscribe link or by
    contacting us.
  • SMS/Text messages: You can opt out at any time by replying STOP, END,
    UNSUBSCRIBE, or CANCEL. Message and data rates may apply.
  • Location data: We collect precise location only with your permission,
    which you may revoke through device settings.

9. Retention

We retain personal information for as long as reasonably necessary for the purposes
described in this Privacy Notice and dispose of it using reasonable security measures
when no longer needed.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect
personal information. No method of transmission or storage is 100 percent secure.

11. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect
personal information from children under 13.

12. Your Rights and Requests

Depending on where you live, you may have rights to access, correct, delete, or opt
out of certain processing of your personal information.

To submit a request, please contact us using the information in Section 2. We may
need to verify your identity before responding.